VFVA-IT Specialist (Implementation & Support, ICT)    

Mission Deliver reliable technical implementation and post-sales support for ICT solutions (LAN/WAN, Wi-Fi, firewalls, hosting, M365/AD, basic virtualization), assisting the ICT Pre-Sales Engineer and ensuring smooth customer onboarding, configuration, and after-care—without owning solution design, pricing, or final architecture approvals. Key Responsibilities: 1. Customer Onboarding & Provisioning  Execute approved provisioning steps (accounts, licenses, IP plans, VLANs, routing rules) under the solution design provided by the Pre-Sales Engineer.  Prepare site readiness checklists and assist with site surveys. 2. Implementation & Configuration (under supervision)  Install and configure switches/APs, CPE routers, firewalls, basic servers/VMs, M365/AD settings as per approved HLD/LLD, Backup and DNS.  Deployment of all cloud infrastructures  Setup and Manage company’s IT infrastructures  Manage cyber-security solutions 3. Support & Troubleshooting (L2/L3)  Triage tickets, perform root-cause analysis, and resolve incidents/requests within SLA; escalate to NOC/Core/Transmission as needed.  Maintain accurate ticket updates and customer communication. 4. Monitoring & Maintenance  Use monitoring software with pro-active approach on issues spanning across all sectors. 5. Documentation & Handover  Clear and updated documentation of all set-ups and existing infrastructure. 6. Customer Enablement  Provide basic user/admin walkthroughs after installation (how-to, access, contacts for support).  Capture customer feedback for continuous improvement. 7. Asset & License Control  Record device serials, warranty, and license keys; update asset register.  Keep track of all License renewals across all cloud services 8. Compliance, Safety & Standards  Follow change management, health & safety (PPE), data privacy, and acceptable use standards.  Adhere to security baselines provided by the Pre-Sales Engineer. Competences: 1. Knowledge  Bachelor in IT/Networking (or equivalent hands-on experience).  Over 2 years in IT support/field engineering (network/Wi-Fi/firewall basics).  Nice to have: CompTIA Network+, CCNA, Fortinet NSE 1-3, M365/Azure fundamentals.  Exposure to Cyber security solutions  Valid driver’s licence; able to work occasional after-hours/on-call. 2. Skills  Solid TCP/IP fundamentals; switching/Wi-Fi basics; firewall policy concepts.  Windows Server/M365/AD basics; VMware/Hyper-V fundamentals a plus.  Clear documentation, customer communication, and time management.  Problem-solving with disciplined ticket hygiene.  Tier 1 to Tier 3 IT support  Backup Solutions 3. Personal characteristics  Ability to work under pressure and meet tight deadlines.  Self-motivated, goal-oriented, and proactive.  Strong teamwork and collaboration skills.  Willingness to adapt and learn new technologies.  Available for urgent and emergency situations.

VFVA- Team Leader Sales