Missions
Ensure accurate charging across all VAS, Billing, OCS/IN, and M-Commerce platforms.
Operate and maintain billing, provisioning, mediation, and reporting systems to ensure continuous, error-free performance.
Provide Tier-2/Tier-3 technical support, including incident analysis, troubleshooting, and service restoration.
Support M-VATU operations, including agent/merchant setup, payment gateway integrations, and bank interfaces.
Monitor and maintain all VAS platforms (OCS, USSD, IVR, SMSC, E-Top-Up, VC) and related middleware.
Support deployment of digital services including the Apps, customer portals, and online payment systems.
Assist with implementation of new technologies such as eSIM and advanced M-Commerce solutions.
Contribute to solution design, innovation, and system enhancement initiatives.
Support cross-domain teams during integrations, upgrades, and technical projects.
Produce operational and KPI reports for service performance and capacity planning.
Job Description
Responsibilities:
Operate and maintain all Billing, Provisioning, VAS, Data Warehouse, and Reporting systems, ensuring accurate charging, smooth activations, and high service availability.
Perform regular system health checks, monitor performance, identify faults early, troubleshoot issues with RCA, and coordinate with vendors when required.
Support and maintain VAS platforms including IN-OCS, USSD, SMSC, IVR, Voicemail, E-Top Up, Voucher Centre, Billing, M-Vatu and related databases.
Implement and test new offers, plans, services, and configurations in line with company strategy.
Conduct end-to-end billing tests (provisioning, traffic generation, rating, and bill validation).
Provide Tier-2 technical support to internal teams, customers, and partners for Billing, VAS, and M-Vatu platforms.
Support M-Vatu operations including agent/merchant setup, reporting, integrations with gateways and banks.
Maintain reporting and analytics systems, ensuring accurate KPIs, dashboards, and management reports.
Participate in technical projects across Billing, VAS, M-Commerce, IP, and related domains.
Produce and maintain technical documentation for procedures, troubleshooting, and workflows.
Assist with IT security, procurement, ticket handling, and other departmental tasks.
Mentor new team members and act as a contact point for regional technical support.
Help resolve customer complaints related to Billing, VAS, and M-Commerce.
Provide regular activity updates, system health reports, and KPIs to the supervisor.
Perform any other duties assigned to support operational requirements.
Desired Skills and Experience
Qualification & Competences:
1. Knowledge
Diploma/Bachelor’s in IT, IS, Computer Science, Telecommunications, or related field (M.Sc. advantage).
Strong understanding of telecom billing, charging flows, and provisioning workflows.
Solid knowledge of VAS and Billing platforms within mobile network architecture.
Basic competency in programming languages.
Strong proficiency in Oracle databases and SQL.
Good working knowledge of Linux systems and shell fundamentals.
Strong understanding of TCP/IP networking and key Internet protocols (DNS, SMTP, SMPP, POP, HTTP, PHP).
Good knowledge of Microsoft server environments (Windows Server, AD, Exchange, WSUS).
Hands-on experience with Wireshark for packet/protocol analysis; familiarity with additional monitoring tools is a plus.
2. Skills
Fluent in English and Bislama; French is an added advantage.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Fast learner with the ability to adapt to new technologies and processes.
Able to work collaboratively across multiple teams and departments.
Capable of performing effectively under time pressure and tight deadlines.
Strong interpersonal skills with the ability to maintain positive relationships with external partners and operators.
Minimum of 2 years of professional experience in a related technical field.
3. Personal characteristics
Adaptable and able to work effectively in an international environment.
High commitment to quality and customer-oriented.
Honest, reliable, conscientious, and rigorous.
Proactive and takes initiative to accomplish tasks.
Flexible and willing to support various tasks and projects.
Able to work outside regular hours when needed (coordination with partners in different time zones).
Autonomous and capable of following tests independently.
Resilient and able to perform under stress.