Key Responsibilities:
1.    Customer Onboarding & Provisioning
    Execute approved provisioning steps (accounts, licenses, IP plans, VLANs, routing rules) under the solution design provided by the Pre-Sales Engineer.
    Prepare site readiness checklists and assist with site surveys.

2.    Implementation & Configuration (under supervision)
    Install and configure switches/APs, CPE routers, firewalls, basic servers/VMs, M365/AD settings as per approved HLD/LLD, Backup and DNS. 
    Deployment of all cloud infrastructures 
    Setup and Manage company’s IT infrastructures
    Manage cyber-security solutions 

3.    Support & Troubleshooting (L2/L3)
    Triage tickets, perform root-cause analysis, and resolve incidents/requests within SLA; escalate to NOC/Core/Transmission as needed.
    Maintain accurate ticket updates and customer communication.

4.    Monitoring & Maintenance
    Use monitoring software with pro-active approach on issues spanning across all sectors. 

5.    Documentation & Handover
    Clear and updated documentation of all set-ups and existing infrastructure. 

6.    Customer Enablement
    Provide basic user/admin walkthroughs after installation (how-to, access, contacts for support).
    Capture customer feedback for continuous improvement.

7.    Asset & License Control
    Record device serials, warranty, and license keys; update asset register.
    Keep track of all License renewals across all cloud services 

8.    Compliance, Safety & Standards
    Follow change management, health & safety (PPE), data privacy, and acceptable use standards.
    Adhere to security baselines provided by the Pre-Sales Engineer.