Missions
The Accounting Officer (Credit Controller) is responsible for managing credit control and debt collection activities to ensure timely recovery of outstanding payments and minimise financial exposure.
The role involves working closely with Finance, Commercial, Customer Care and Technical teams to maintain accurate debtor records, resolve customer account issues and support effective financial reporting.
Job Description
Principal Objectives
To maximise timely cash collection, minimise overdue debts and financial losses, and ensure accurate monitoring and reporting of accounts receivable.
Key Responsibilities
• Monitor outstanding customer accounts and follow up on overdue payments in accordance with established debt collection procedures.
• Communicate with customers regarding outstanding balances, payment arrangements, account enquiries and disputes.
• Manage approved payment plans, disconnections and service cancellations in coordination with relevant departments.
• Maintain accurate debtor balances in GPTO and SUN accounting systems.
• Reconcile GPTO debtor balances with the SUN general ledger.
• Prepare and maintain aged debtors reports and provide regular collection updates to Management.
• Liaise with Commercial, Customer Care and Technical teams to resolve billing disputes and facilitate debt recovery.
• Conduct customer meetings and visits when required to support debt collection and maintain positive customer relationships.
• Coordinate with Accounts Payable regarding suppliers who are also debtors.
• Maintain credit control procedures, financial records and supporting documentation.
• Identify opportunities to improve debt collection processes, reporting and internal controls.
• Perform other related duties as assigned by Management.
Desired Skills and Experience
Qualifications and Competencies
1. Knowledge & Qualifications
Qualification in Accounting, Finance or a related field is preferred.
Relevant experience in credit control, debt collection, accounts receivable or accounting will be an advantage.
Familiarity with accounting systems and Microsoft Excel is desirable.
2. Skills
Good written and verbal communication skills.
Proficiency in English and Bislama; basic understanding of French is an advantage.
Strong numerical, analytical and reconciliation skills.
Good customer service and negotiation skills.
Ability to prepare accurate reports and maintain financial records.
3. Personal Attributes
Strong attention to detail and accuracy.
Proactive, reliable and results-oriented.
Ability to manage multiple priorities and meet deadlines.
Ability to work effectively under pressure in a high-volume environment.
Professional approach to handling confidential financial information.
Commitment to Company policies and procedures.