Mission
The Sales Officer has to:
Be responsible for sales and customer service and the overall customer experience.
Sell all Vodafone Vanuatu products and services offers (Prepaid/Postpaid services, Devices, M-Vatu services) and Canal+ services.
Provide answers to customer queries: complaints, orders, errors, account questions, billing, cancellations...and know how to retain them.
Competences:
1. Knowledge
• Secondary school graduates
• Retail Market business value
• Telecom market channel business
• Basic sales work experience
• Have basic knowledge on Microsoft Word and Excel
• Stock and cash reconciliation process
2. Skills
• Fluent English/French and Bislama
• Excellent written and verbal skills
• Analytical thinking
• Ability to work on a transversal way, understanding all the needs of the different entities
• Good planning and organizational ability
• Strong understanding of customer and market dynamics and requirements.
• Proven leadership with good communication and interpersonal skills.
• Able to work under pressure.
3. Personal characteristics
• Take initiative to do things
• Reliable
• Adaptability
• Ability to work under stress
• Sense of Service
• Honesty
• Conscientious and rigorous